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Terms & Conditions that protect your account and play

When you open an account with us, you're agreeing to a set of rules we've built to keep your money secure, your withdrawals straightforward, and your account access…

Account creation and verificationDeposit and withdrawal rulesDispute and refund process
duaangka Terms & Conditions that protect your account and play
GET IN TOUCH

How to reach us about your terms

We keep our support team available during your playing hours so you can ask about your account, dispute a charge, or report a problem with your…

Live Chat Open the chat widget in the bottom-right corner of the lobby.
Email Support Send your account concern or terms question to our support mailbox.
In-App Messaging Use the support section inside your account menu to start a conversation.
ACCOUNT SECURITY

How we handle your data and account safety

Your account information, transaction history and personal details are encrypted and stored on secure servers. We use two-factor authentication on withdrawals to prevent unauthorised access.

Data Encryption

All deposits, withdrawals and login details travel over encrypted channels. Your password is stored as a one-way hash; we cannot see it. Payment partners handle card details separately from our servers.

Two-Factor Withdrawals

Before we process any withdrawal, we send a one-time code to your registered phone number. You enter that code to confirm the transaction. This stops unauthorised account access.

Record Retention

We keep your complete bet history, balance snapshots and transaction logs for five years. This allows us to investigate disputes, verify your play and comply with local reporting rules.

No Third-Party Sale

We do not sell your account data or play history to advertisers or data brokers. We share information only with payment partners, tax authorities where required by law, and fraud-detection services.

Right to Your Data

You can request a copy of all data we hold about you—your account, bets, deposits and support tickets. Submit your request via email; we provide the download within 15 days.

Account Deletion

You have the right to request permanent account closure and erasure of your data, subject to legal retention rules. Contact support with your account ID. Non-financial records are deleted within 30 days.

What players ask about our terms

Yes. When you create your account and confirm your email, you are agreeing to these terms. You can read the full text before you submit your registration. If any term conflicts with your preferences, you can close your account at any time before making a deposit.

Contact our support team within 30 days of the deposit. Provide your account ID and payment method. We will request a transaction receipt from your DANA, OVO, GoPay or QRIS wallet and cross-check it with our records. If there's a mismatch, we investigate with the payment partner and issue a refund within 5–7 business days.

If your withdrawal has not been processed yet, you can cancel it from your account menu. Once the payment partner has transferred the funds—usually within 1–3 hours—the transaction cannot be reversed. Contact our support team immediately if you need to report a mistake.

We retain your account data for five years for regulatory and dispute purposes. After that period, we delete your personal information unless local law requires longer storage. Your bet history remains in encrypted form for compliance, but your name and contact details are permanently removed.

Access depends on local law. We do not intentionally serve players outside jurisdictions where our operations are permitted. If you travel abroad, your account may become temporarily unavailable. Please contact support if you have questions about your region's eligibility.

You can update your email, phone number and payment method from your account settings. Changes to your legal name or date of birth require re-verification—contact our support team with a copy of your ID. We process these updates within 3 business days.

Our fraud-detection system flags unusual activity—like a withdrawal from a new device or a rapid series of large bets. We may temporarily hold your withdrawal to verify it's genuine. We'll contact you via phone or email within 2 hours. Once verified, your withdrawal processes immediately. We never freeze accounts without good cause and always notify you.