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How duaangka Protects Your Privacy

When you open an account with us, your personal information and payment details are secured with encryption and strict access controls.

Data encrypted end-to-endPayment info never sharedYour account, your control
duaangka How duaangka Protects Your Privacy
REACH US ANYTIME

Privacy Questions – How to Contact Us

Live Chat Support Open your account, tap the chat icon in the lobby footer, and ask any…
Email Privacy Requests Send privacy concerns, data access requests or account deletion inquiries to our support mailbox.
Account Settings Log into your duaangka account, go to Settings > Privacy & Security, and manage…
SECURITY & YOUR RIGHTS

How We Handle Your Data Access and Account Safety

Encryption & Secure Servers

Your DANA, OVO, GoPay and QRIS deposit details are encrypted with TLS 1.2 or higher during transmission. Account passwords are hashed, never stored in plain text. Payment records live on firewalled servers with restricted employee access.

Third-Party Payment Partners

When you deposit via DANA, OVO, GoPay or QRIS, duaangka receives only a transaction confirmation code. Your banking credentials stay between you and the payment provider—we never see them.

Your Right to Access Data

Contact our support team to request a copy of all data we hold on your account. Include proof of identity and your account email. We deliver a full export within 5 business days.

Cookies & Tracking Consent

When you first visit duaangka, we ask your consent before placing non-essential cookies. You can accept all, reject optional tracking, or manage individual cookie types through your browser settings.

Account Closure & Data Removal

Request account deletion in Settings > Privacy & Security > Close My Account. We anonymise your gameplay records within 30 days. Payment transaction records stay on file where local law requires, usually 7 years.

Suspicious Activity Detection

Our system monitors for unusual login attempts, rapid withdrawals, and large bet anomalies. If we flag risk, we may freeze the account and ask you to verify your identity via email or chat before releasing funds.

Privacy Policy – Frequently Asked

Your personal details and gameplay history are anonymised within 30 days of closure. Payment records and transaction history tied to your DANA, OVO, GoPay or QRIS withdrawals remain on file where local law requires—typically for tax and anti-fraud compliance. Contact us if you need a detailed deletion report.

No. We do not sell, rent or lease your name, email, phone or account details to third parties. We may share anonymised gameplay data with game studios to improve game performance, but never personal identifiers. Your DANA, OVO, GoPay and QRIS payment data is shared only with the payment provider to process your transaction.

Yes. Open your account Settings, go to Notifications & Preferences, and uncheck promotional emails and SMS. You'll still receive account alerts, withdrawal confirmations and security notices. Changes take effect within one hour of saving.

Session logs (login times, IP addresses, game access) are retained for 12 months for security auditing. Bet history and transaction records stay on your account indefinitely so you can review your play anytime. If you request account deletion, gameplay records are anonymised within 30 days.

Log out immediately and contact our support team via live chat or email. We'll investigate the activity, check your DANA, OVO, GoPay and QRIS transaction log, and freeze the account if fraud is suspected. If unauthorised withdrawals occurred, we'll escalate to our payment partners for recovery review.

No. Our cookies track your activity only on duaangka to remember your login state, language choice, and game preferences. We use analytics cookies to measure page speed and identify broken features, but we do not place retargeting pixels or cross-site tracking tags. Reject optional cookies at sign-up if you prefer minimal tracking.

Log into your account, open Settings > Personal Details, and update your email, phone or address. Some fields like your name may require identity verification to prevent fraud. Upload a current ID photo via your account dashboard and we'll verify within 2 business hours.